Contact Vidizzy Support
Something not working, a charge you do not recognise, or someone who broke the rules? Tell us what happened and we will look into it. A real person reads every message.
- Account help
- Payments
- Reports and privacy
Email us
Write from the address you use with Vidizzy if you can, and keep personal details to what is needed. Never send us passwords or full card numbers.
What to include so we can help quickly
| Topic | Please tell us |
|---|---|
| Camera or microphone | Your device, browser and what you see. Try video chat not working first. |
| A payment | Date, amount and payment reference |
| Reporting a user | When it happened and what was said or done. Knowing the usual scams and red flags helps you describe it |
| Privacy request | What you want us to do with your personal data |
| Feedback | What you liked, what annoyed you, what is missing |
What happens after you write to us
Your message goes to a real inbox and is read by a person. For account and payment questions we will usually need a detail or two, such as the date or a payment reference, so keep them handy. Reports about other users are reviewed against the community guidelines, and we may follow up for more information. We do not share what you send us except where the law or someone's safety requires it.
If it is urgent
For quick answers to common questions, the help center is usually faster.
Questions people ask
How do I contact Vidizzy?
Email support[at]vidizzy.cc, replacing [at] with @, or use the button on this page.
How do I report another user?
Use the report option in the chat. If you could not, email us with the time and what happened.
How do I ask for my data to be deleted?
Email us and say so. We explain the process in the privacy policy.
Back to the conversation
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