Vidizzy Help Center: Quick Answers to Common Questions
Camera will not start? Not sure how coins work? Want to report someone? Start here. Most questions take a minute to answer, and if yours is not listed, our team is a message away.
- Camera and mic fixes
- Coins explained
- Reporting help
Camera and microphone problems
Nine times out of ten, a camera problem is a permission problem. Click the lock or camera icon next to the web address, set Camera and Microphone to Allow and reload the page. Close any other app that might be using the camera. Our step-by-step list, video chat not working, covers lag, echo and a black screen as well.
Free matches, coins and payments
Every day brings a few free matches. For longer or premium sessions you can use coins, and the price is displayed before you spend. If a payment does not go through, check with your card provider first, then contact us with the time and amount so we can look it up. If you want the full free-versus-coins split, it is laid out in how Vidizzy works.
Privacy and your account
You choose what you share. Your name and contact details stay private unless you decide otherwise. Just remember that anonymous video chat never hides your face while the camera is on. What we collect and why is described in the privacy policy, and the terms of service set out how the service works. To ask us to delete your data, email support.
Logging in and your account
You can look around without committing to anything, and a quick login gets you into live video. If you cannot log in, check that you are using the same method as last time, then clear the site data for Vidizzy in your browser and try again. Still stuck? Tell us which device and browser you use and what message you see, and we will take it from there.
Reporting someone
Use the report option on the user or chat, choose what happened and confirm. Blocking is available too. For anything serious, write to us with details. The safety center has more on scams and red flags.
Questions people ask
Why is my camera not working?
Check that the browser has permission for camera and microphone, close other apps that use the camera, and reload. Most cases are fixed in a minute, as in these fixes for video chat not working.
Do I need to download an app?
No. Vidizzy runs in your browser. Add it to your home screen for one-tap access and it behaves like a video chat app without the download.
How many free matches do I get?
A few every day. The exact number you have left is shown on the Try Free and Start buttons.
What do coins pay for?
Longer or premium conversations. The cost is shown before you spend anything.
How do I report a user?
Use the report option and choose what happened. You can also block the person. If you could not report in the moment, write to us from the contact page.
How do I delete my data?
Email us from the contact page and we will help. Details are in the privacy policy.
Is Vidizzy for under 18s?
No. You must be at least 18 to use Vidizzy.
How do I contact Vidizzy?
Write to support[at]vidizzy.cc, replacing [at] with @, or use the contact page.
Did not find your answer?
Write to us and a real person will reply.